What is ISO 8000-110:2016 ?

ISO 9004:2016 is an international standard that is designed to help organizations improve their overall performance and achieve sustained success. It is part of the ISO 9000 family, which focuses on quality management systems.

The primary aim of ISO 9004:2016 is to assist organizations in achieving sustained success by improving their overall performance. It emphasizes the importance of considering the needs and expectations of all interested parties, including customers, employees, shareholders, suppliers, and society as a whole.

ISO 9004:2016 provides guidelines for organizations to implement a culture of continual improvement, while also taking into account the organization's context and its ability to fulfill its purpose. It also emphasizes the concept of a sustainable organization - one that is adaptable, resilient, and contributes to societal well-being.

The key principles of ISO 9004:2016 include the seven-step management process, which is a framework for managing and improving the organization's quality management system. The management process is based on the principles of customer-oriented thinking, which is the key to achieving success.

ISO 9004:2016 also provides guidance on how to identify, understand, and prioritize the needs and expectations of all interested parties. It also emphasizes the importance of involving all stakeholders in the organization's efforts to improve its performance and achieve sustained success.

In conclusion, ISO 9004:2016 is an important standard that provides organizations with guidance on how to improve their overall performance and achieve sustained success. By focusing on the needs and expectations of all interested parties, organizations can establish a culture of continual improvement and contribute to societal well-being.