What is BS EN ISO 30608:2011?

BS EN ISO 30608:2011 is a professional technical standard that provides guidelines and recommendations for the documentation and management of translation processes. It focuses on the requirements for translation service providers and covers aspects such as the translation process, project management, quality assurance, and customer feedback. This standard aims to ensure that translation services meet specific quality standards and enable effective and efficient communication across different languages.

The Key Elements of BS EN ISO 30608:2011

BS EN ISO 30608:2011 consists of several key elements that contribute to the overall quality and effectiveness of translation processes. These elements include process documentation, competency requirements, project management, quality control measures, and customer feedback. Let's explore each of these elements in detail.

Process Documentation

One crucial aspect emphasized in BS EN ISO 30608:2011 is the requirement for translation service providers to establish and maintain comprehensive process documentation. This includes documenting procedures and workflows, specifying roles and responsibilities, and outlining the steps involved in managing translation projects. By having clear and well-documented processes, organizations can ensure consistency and transparency throughout the translation process.

Competency Requirements

To deliver high-quality translations, BS EN ISO 30608:2011 emphasizes the importance of translators' competencies. Service providers must assess and verify translators' qualifications, skills, and experience to ensure they possess the necessary linguistic and subject matter expertise. Moreover, this standard encourages continuous professional development and training opportunities for translators to improve their skills and stay updated with industry trends.

Project Management and Quality Control

Efficient project management plays a vital role in successful translation processes. BS EN ISO 30608:2011 requires service providers to establish effective project management practices, which include defining project objectives, planning resources, monitoring progress, and managing risks. Quality control measures, such as proofreading, editing, and reviewing, are also crucial aspects of this standard to ensure the accuracy, fluency, and consistency of translated content.

Customer Feedback

The BS EN ISO 30608:2011 standard recognizes the significance of customer feedback in improving translation services. Service providers should actively seek feedback from customers regarding the quality of translations, responsiveness, and overall satisfaction with the service provided. This feedback helps identify areas for improvement and allows organizations to continuously enhance their translation processes to meet customer expectations effectively.

In conclusion, BS EN ISO 30608:2011 is a comprehensive technical standard that sets guidelines for translation process documentation, translator competencies, project management, quality control, and customer feedback. Adhering to this standard ensures the provision of high-quality translation services, promoting effective communication in multilingual environments.