EN ISO 9001: 2018 is an international standard for quality management systems that provides organizations with a framework to improve efficiency. customer satisfaction. and overall performance. It is designed to help organizations establish. implement. and maintain a robust quality management system.
One of the key requirements of EN ISO 9001: 2018 is the importance of risk-based thinking. This means that organizations must identify and address potential risks in their processes. monitor their performance. and regularly review their quality objectives. By doing so. they can ensure that their quality management system remains effective and meets the changing needs of their customers.
Another important principle of EN ISO 9001: 2018 is the focus on process approach. It is essential for organizations to understand that quality management is not a one-time event. but rather an ongoing process that requires continuous improvement. By taking a process-based approach. organizations can ensure that they are continually optimizing their processes to meet customer needs and expectations.
EN ISO 9004: 2018 is a set of international standards that provides guidelines for organizations to improve their overall performance. The main purpose of EN ISO 9004: 2018 is to enable organizations to achieve sustained success by creating value for their stakeholders. It emphasizes the importance of a holistic approach to management that goes beyond just meeting customer requirements.
In conclusion. EN ISO 9001: 2018 and EN ISO 9004: 2018 are both important international standards that can help organizations improve their quality management systems. By implementing these standards. organizations can enhance their ability to consistently provide products and services that meet customer requirements and expectations.
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