How is ISO difference from TQM

The implementation of quality management systems can greatly benefit organizations. Two common approaches used by companies are ISO (International Organization for Standardization) and TQM (Total Quality Management). Although both aim to improve the overall quality of products and services, there are distinct differences between these two methods.

ISO: A Globally Recognized Standard

ISO is an international standard that provides guidelines and criteria for implementing a quality management system. It focuses on meeting customer requirements, ensuring consistency in processes, and continuously improving performance. ISO certification is globally recognized, which can enhance an organization's reputation and increase customer confidence.

TQM: A Holistic Approach

TQM, on the other hand, is a management philosophy that emphasizes continuous improvement across all aspects of an organization. It involves the participation of all employees and aims to create a culture of quality. TQM focuses not only on product quality but also on process efficiency, employee satisfaction, and customer loyalty. It promotes teamwork, communication, and a proactive approach to problem-solving.

Key Differences

While both ISO and TQM strive for quality improvement, they differ in their approach and focus. ISO primarily focuses on conforming to established standards and achieving certification. It sets specific requirements and processes that organizations must follow. TQM, on the other hand, focuses on empowering employees and creating a culture that values continuous improvement. It encourages innovation, creativity, and a dedication to customer satisfaction.

Another difference is the scope. ISO certification covers a specific area or aspect of an organization, such as quality management or environmental management. In contrast, TQM encompasses the entire organization and extends beyond quality management. It integrates various management practices, such as leadership, strategic planning, and customer focus, for overall organizational improvement.

Furthermore, ISO certification is often a prerequisite for conducting business with certain partners or in certain industries. It provides proof that an organization meets specific quality standards. TQM, on the other hand, is not certification-based but instead focuses on continuous improvement as a fundamental principle of management.

Conclusion

In summary, ISO and TQM are both effective approaches to improving quality within an organization. ISO provides a standardized framework and certification, while TQM focuses on employee involvement and holistic organizational improvement. The choice between ISO and TQM depends on the organization's goals, industry requirements, and specific needs. Ultimately, implementing either method can lead to increased customer satisfaction, enhanced efficiency, and sustained business success.