What is BS EN ISO 17713-2:2016?

BS EN ISO 17713-2:2016 is a technical standard that outlines the requirements for producing high-quality written documents. This standard aims to provide guidelines and recommendations for organizations to improve the clarity, consistency, and usability of their written materials, ensuring effective communication with their target audience.

The Importance of BS EN ISO 17713-2:2016

In today's fast-paced world, where information overload is a common problem, it has become crucial for organizations to present information in a clear and concise manner. BS EN ISO 17713-2:2016 sets forth principles and best practices for technical documentation, which help ensure that information is effectively conveyed to readers.

Complying with this standard not only enhances customer satisfaction but also reduces the risk of misunderstanding or misinterpretation of critical information. It enables organizations to build trust and credibility with their stakeholders by consistently providing accurate and comprehensive documentation.

The Key Requirements of BS EN ISO 17713-2:2016

To achieve compliance with BS EN ISO 17713-2:2016, organizations need to focus on several key areas:

Content Accuracy: Documentation should be factually correct, up-to-date, and relevant to the intended audience. Any misleading information must be avoided at all costs.

Clarity and Readability: Documents should be well-structured, with clear headings, subheadings, and paragraphs. The use of jargon, acronyms, and ambiguous language should be minimized, ensuring that readers can easily understand the content.

Consistency: There should be a consistent style, format, and terminology throughout the documentation. This helps in creating a sense of coherence, improving user experience, and reducing confusion.

Usability: The document should be user-friendly, with a logical layout, easy navigation, and adequate visual aids such as diagrams, tables, and illustrations. This facilitates quick access to information and improves overall usability.

The Benefits of Implementing BS EN ISO 17713-2:2016

By adhering to BS EN ISO 17713-2:2016, organizations can reap numerous benefits:

Enhanced customer satisfaction through improved understanding of products/services.

Reduced support requests and inquiries due to comprehensive and easily accessible documentation.

Smoother internal and external communication, leading to increased efficiency and productivity.

Improved brand reputation and credibility due to consistent delivery of high-quality documentation.

Ultimately, compliance with this standard not only contributes to better communication but also reinforces an organization's commitment to excellence and professionalism.