What is ISO 27398:2018?

ISO 27398:2018 is a technical standard that provides guidelines and requirements for writing easy-to-understand technical documentation. This standard, developed by the International Organization for Standardization (ISO), aims to improve the clarity and usability of technical information.

Importance of ISO 27398:2018

Clear and concise technical documentation is essential in various industries, including engineering, IT, healthcare, and manufacturing. The purpose of ISO 27398:2018 is to ensure that technical information is effectively communicated to its intended audience, which may include non-experts or individuals with limited technical knowledge.

This standard emphasizes the use of plain language, logical organization, and visual aids to enhance understanding. By adhering to ISO 27398:2018, organizations can enhance user experience, reduce errors, and improve overall efficiency.

Key Principles of ISO 27398:2018

ISO 27398:2018 outlines several key principles that should be followed when creating technical documentation:

1. Use of Clear Language

Technical information should be written in clear, concise, and straightforward language. Complex concepts should be explained using simple terms and avoid jargon as much as possible. This ensures that the content is accessible to a wider audience.

2. Logical Organization

Information should be organized logically, following a clear structure such as headings, subheadings, and bullet points. This helps readers navigate the document easily and locate relevant information quickly.

3. Effective Visual Aids

Visual aids like diagrams, illustrations, and tables can significantly enhance comprehension. ISO 27398:2018 suggests using visual aids to supplement written information and improve the clarity of complex ideas or processes.

4. Consistency

Consistency in language, formatting, and style is crucial for ensuring a coherent reading experience. Following consistent patterns helps readers understand and interpret the information accurately.

Conclusion

ISO 27398:2018 provides valuable guidelines for creating easy-to-understand technical documentation. By implementing these principles, organizations can ensure that their technical information is clear, concise, and accessible to the intended audience. This, in turn, leads to improved user experience, reduced errors, and increased efficiency in various industries.