What is EN ISO 9001: 2015/AC: 2018 ?

EN ISO 9001: 2015-AC: 2018 is a widely recognized standard that outlines the criteria for a quality management system (QMS). This article aims to explain the key concepts of this standard in a simple and easy-to-understand manner.

EN ISO 9001: 2015-AC: 2018 is designed to help organizations establish, implement, and continually improve their QMS. The standard provides guidance and tools for organizations to ensure that their products and services consistently meet customer requirements and enhance customer satisfaction.

The main purpose of EN ISO 9001: 2015-AC: 2018 is to help organizations improve their overall performance and customer satisfaction by consistently delivering high-quality products and services. It emphasizes a process-oriented approach, where organizations identify and manage interrelated activities to achieve desired results.

The key principles of EN ISO 9001: 2015-AC: 2018 include customer-focused and customer-centered approach, continuous improvement, , and management systems.

Customer-focused and customer-centered approach is a key element of EN ISO 9001: 2015-AC: 201The standard emphasizes that the organization should be able to demonstrate that it has understood and meets the needs and expectations of its customers.

Continuous improvement is another key concept of EN ISO 9001: 2015-AC: 201The standard encourages organizations to continuously assess and improve their QMS to ensure that it remains effective and meets the changing needs of the customer.

Leadership role is also a critical element of EN ISO 9001: 2015-AC: 201The standard emphasizes that leadership and management play a critical role in ensuring that the organization has a clear understanding of its customer needs and expectations and is able to effectively manage and improve its QMS.

Management systems is the last key element of EN ISO 9001: 2015-AC: 201The standard is focused on the management systems that are responsible for the overall coordination and control of the organization's activities.

In conclusion, EN ISO 9001: 2015-AC: 2018 is a set of standards that provides guidelines for organizations to establish and maintain an effective quality management system. By implementing this standard, organizations can streamline their processes, reduce inefficiencies, and ultimately improve their overall performance. The standard focuses on customer satisfaction and emphasizes the importance of meeting customer needs and expectations