What is EN ISO 20000-6:2018 ?

EN ISO 20000-6:2018 is an international standard that provides guidance on the application of ISO/IEC 20000-1, which specifies the requirements for implementing an IT service management (ITSM) system. This article aims to provide a comprehensive overview of EN ISO 20000-6:2018 and its significance in the field of IT service management.

EN ISO 20000-6:2018 is an international standard that provides guidance on the application of ISO/IEC 20000-1, which specifies the requirements for implementing an IT service management (ITSM) system. The standard is divided into six parts, each covering a different aspect of technical documentation. These parts include:

* Part 1: Requirements for the management of the IT service management system

* Part 2: Technical documentation for the IT service management system

* Part 3: User manuals for the IT service management system

* Part 4: Installation guides for the IT service management system

* Part 5: Specifications for the IT service management system

* Part 6: Other technical documentation for the IT service management system

The purpose of EN ISO 20000-6:2018 is to establish a common framework for writing technical documentation that meets the requirements of ISO/IEC 20000-The standard provides guidelines on the structure, content, and presentation of various forms of technical documentation, such as user manuals, installation guides, and specifications. The standard emphasizes the importance of clarity, accuracy, and accessibility in technical communication, ensuring that users can understand and effectively use a product or service.

One of the key principles of EN ISO 20000-6:2018 is to provide clear and concise technical documentation that is easy to read and understand. The standard encourages the use of simple and clear language, and provides guidance on the use of diagrams and other visual aids to help users understand complex technical information.

Another key guideline of EN ISO 20000-6:2018 is to ensure that technical documentation is accurate and reliable. The standard specifies requirements for the validation and testing of technical documentation, and encourages organizations to use independent testing organizations to verify the accuracy of their technical documentation.

Finally, EN ISO 20000-6:2018 emphasizes the importance of accessibility in technical communication. The standard encourages organizations to provide technical documentation that is accessible to all users, regardless of their physical or cognitive abilities. This includes providing user-friendly formatting, using clear and concise language, and avoiding the use of technical jargon.

ConclusionEN ISO 20000-6:2018 is an important international standard that provides guidance on the application of ISO/IEC 20000-By following the guidelines provided by this standard, organizations can ensure that their technical documentation meets the requirements of ISO/IEC 20000-1 and is effective in helping users understand and effectively use their products or services.